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Choosing a Plumber The best time for choosing a plumber is prior to a plumbing emergency. Unluckily, most people who have an emergency have almost no time to know more about a plumber. A leaking toilet or a basement ceiling that is wet from a broken pipe above it, requires immediate help. First off, call someone whose opinion you trust – probably a homeowner friend or acquaintance. Most people have, at one time or another, hired a plumber and can recommend someone they liked. Try talking to a contractor or builder too if you know one. These people deal with plumbers on a regular basis and often have well-formed opinions about various local plumbers, the quality of work they do, and how competitive they are in terms of pricing.
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Also call the real estate agent who represented you when you bought your house. Most agents are glad to help.
Figuring Out Plumbing
When calling a plumber, unless after hours, don’t just leave your name and phone number on their answering machine. And if a child answers the phone, be careful. There are reputable plumbers who work out of their homes, typically in rural areas or small communities, but most are professional enough to invest in a virtual receptionist or at least answer calls themselves. When talking to the plumber, ask for their license number. There’s no reason to be shy – just say it’s a requirement to make a homeowner’s insurance claim. Also remember to ask if they have insurance, and ask for proof. Even with the best plumber in town, accidental damage to your plumbing structures or the system itself is not totally avoidable. They can even end up injuring themselves unintentionally, so you want a plumber who has worker’s compensation as well. If you or any member of your household is harmed in any way, their liability insurance will cover that. Of course, you need to be very clear about price and costs before the job rolls out. Most good plumbers will give you a formal bid, or at least a quote that includes a maximum price, except when the plumbing problem happens inside a closed wall or ceiling. In a scenario like that, the plumber may not quote a firm bid until he has actually evaluated the condition of the affected structures. This is when you have to ask for a “worst-case scenario” price. Finally, check if the plumber offers a service warranty. Anyone who can’t stand behind his own work for an acceptable period is a complete waste of your cash and time. Unless your pipes and fixtures were very old to begin with, a good plumber will always come back to fix whatever problem there is after his first visit.